Customer Service

Shipping & Delivery

Below are the different delivery methods that we offer:

Standard UK Delivery - £5.99 (Small items)

Orders sent via our standard delivery service are sent via Royal Mail Recorded Delivery. We aim to dispatch all UK orders within 2 working days.

Standard UK Delivery - £14.99 (Large items)

Some of our larger items are dispatched using a courier service due to their size, weight and value.

Additional delivery charges apply for an address in the Scottish Highlands, Channel Islands and Isle of Man.

Express Dispatch - Framed Items

All items within our Pre-Framed category or marked with "Express Dispatch" are in stock and pre-framed ready for immediate dispatch within 1-2 working days.

International Delivery

All international items are dispatched using either Airsure, or International Signed For. You will usually receive your item within 10 working days. Fees are calculated at the checkout dependant on size, weight and destination.

We require a signature for all packages that we send out. If you are not at home in the day, we recommend getting your order delivered to a work address. If you are not in when a delivery is attempted, the parcel will be taken to your nearest postal sorting depot. A card will be left with instructions on how to retrieve it.

We are not responsible for any customs duties, taxes or levies on international orders. We do not expect there to be any additional charges for international orders but we recommend that you check with your local customs officials or post office for further information.

Privacy

A1 Sporting Memorabilia is committed to preserving the privacy and ensuring the security of all visitors to our website. Please read the following policy to understand how we use and protect the information that you provide us.

By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

If you have any further questions relating to the use of your information, or about security on our website, please contact us.

Information that we collect from you

When you visit, register or order products or services on www.a1sportingmemorabilia.com , www.a1sportingmemorabilia.co.uk or www.bigbluetube.com you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website as well as information about you from messages you post to the website and emails or letters you send to us.

To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

Use of your information

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services that we offer, which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

We do not store personal or financial information in the process of payment not do we share this information with 3rd parties

Cookies

Cookies are small amounts of information that we may store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site.

Security and data retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

Security

A1 Sporting Memorabilia is committed to preserving the privacy and ensuring the security of all visitors to our website. Please read the following policy to understand how we use and protect the information that you provide us.

By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

Find out more about our privacy policy.

If you have any further questions relating to the use of your information, or about security on our website, please contact us.

Security

Our online card payments are handled by Securetrading Ltd, one of the leading providers of secure internet payment solutions. They use both encryption and digital signatures to ensure your data remains safe when ordering from our website.

What is encryption?

Encryption means scrambling personal data (credit card information) before it is sent over the internet. This means that even if the data is intercepted, it cannot be read. Securetrading use SSL encryption, which encrypts data with a key of up to 128-bits. On their own servers and gateways, an even higher level of 2048-bit RSA encryption is used.

What are digital signatures?

A digital signature is a method of positively identifying the sender of a message sent in digital form. Just like a signature on a written document, it proves that the message is authentic (but unlike a written signature, it cannot be forged by someone else). A valid digital signature also confirms that the message has not been altered in any way on its journey between the sender and receiver.

Securetrading use digital signatures throughout its system to ensure that any transaction arriving at a payment gateway has come directly from A1 Sporting Memorabilia, and that any information passed back to us is from a Securetrading payment gateway. Digital signatures are also used for communications within the Securetrading payment system. Securetrading is the approved Certification Authority (root CA) for these signatures.

Delivery, Returns & Refunds

We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability. A1 Sporting Memorabilia shall be under no liability for any delay or failure to deliver the products within estimated timescales. The goods may be sent to you in instalments.

A1 Sporting Memorabilia is proud of its products and confident that you will be impressed with your purchase. Every item we sell is of the highest standard and authenticity, and we take every care to ensure our goods are packaged and shipped safely.

The goods will be delivered to you at the delivery address you provided during the order process, A1 Sporting Memorabilia cannot be held responsible for any errors in the delivery address provided.

Please examine the goods on arrival. If you are asked for your signature on delivery, you must examine the goods before signing for it.

If you receive the goods damaged, please email contact [email protected] or phone us on 01202 475600 within 48 hours of the delivery.

You must notify us of any missing items, incorrectly received or unwanted items within 14 days and return the item to us within 30 days.

Before you return an item, please contact us.