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Frequently Asked Questions
Please click one of the frequently asked questions below to find the answer you are looking for:
- How long does delivery take?
- Do you supply separate signing photos for the items you sell?
- Do you provide un-watermarked photo with your items?
- Are your item signatures hand signed?
- Do you provide valuations?
- Do you buy signed sports memorabilia from the general public?
- How do I know your items are genuine?
- Do you offer a certificate of authenticity?
- Do you ship internationally?
- I already have a piece of sports memorabilia do you offer a framing service?
- Does the Perspex covering on the frame protect from direct sunlight (UV radiation)?
- Do you offer trade discounts?
- Can you donate an item to our charity?
How long does delivery take?
Small unframed items (Signed shirts, prints, gloves, boots etc)
United Kingdom - Small unframed items sent within the UK are sent via Royal Mail 1st Class Recorded Delivery - (approx 1-2 working days for delivery) - you will be required to sign for the parcel. We aim to dispatch all UK orders within 2 working days.
International - Small unframed items sent outside of the UK are sent via Royal Mail International Signed For - (approx 5-7 working days for delivery) - you will be required to sign for the parcel. We aim to dispatch all international orders within 2 working days.
Large & framed items
United Kingdom- Larger and framed items sent within the UK are dispatched using a courier service - usually DHL or FedEx. Framed items can take up to 10 working days to be delivered during peak times.
Additional delivery charges apply for an address in the Scottish Highlands, Channel Islands and Isle of Man.
International - Larger and framed items sent internationally are dispatched using a international courier service - usually DHL or FedEx. International orders for framed items can take up to 15 working days to be delivered during peak times.
Do you supply separate signing photos for the items you sell?
If a signing photo is available it will be integrated into Certificate of Authenticity for the item. We do not supply signing photos separately to the Certificate of Authenticity.
You may view/print your own copies of the signing photos by entering the item's "Authentication Code" printed on the Certificate of Authenticity into our Online Authentication service at http://www.a1sportingmemorabilia.co.uk/authenticate
How do I know your items are genuine?
A1 Sporting Memorabilia has been selling sports autographs for over 15 years. The vast majority of our goods have been signed by a player who has been paid to sign the item – therefore the players trust us because we pay them fairly and, in return, they treat us with respect.
Our customers trust us because they have seen us with many of the players, they know the players trust us and most importantly, we are not anonymous. We publicise our names, our phone number, and our address. Without fail, the cheats often hide behind the internet with no photographs of themselves or contact details.
You can view our latest news and see our latest signings by logging onto our website: http://www.a1sportingmemorabilia.co.uk/news/
Do you offer a certificate of authenticity?
There is no doubt that Certificates of Authenticity look good. We offer a hologram version for each item and hope they are reassuring for our customers. To support the certificates, we also aim to photograph each of our signing sessions and include a picture integrated into our certificate of authenticity where possible.
Always remember that the Certificate of Authenticity is only as good as the company that issues it. While we aim to always prove the authenticity of all our goods, we also believe that the customer has to also rely on their instinct.
Do you ship internationally?
Yes, we offer a international shipping. Simply add the products you are interested in purchasing to your basket and a shipping fee will be calculated at the checkout stage of your purchase.
For international orders we use Royal Mail International Signed For service for small and unframed items (approx 5-7 working days for delivery). Larger and framed items are shipped internationally via a courier service - usually DHL or FedEx (up to 15 working days for delivery).
Does the Perspex covering on the frame protect from direct sunlight (UV radiation)?
No, currently our Perspex frame covers do not protect against direct sunlight, we would recommend displaying your items out of direct sunlight to avoid the risk of colour fade over time.
Do you offer trade discounts?
If you are interested in ordering more than 20 items in total or more than 5 of the same item then we may be able to offer trade discount prices. Please contact us for more details.
Can you donate an item to our charity?
Because of the nature of our business we are inundated with requests for donations. As a result of this A1 Sporting Memorabilia has chosen Julia's House - Dorset & Wiltshire Children's Hospices as its nominated exclusive charity partner.